Privacy policy:
what we collect and why
The short version: we collect what we need to book your seat and answer your messages, we do not sell it, and you can ask us to delete it whenever you like.
Talk to a human
- Phone+61 8 8225 4607
- Emailfloralworkshoplab@gmail.com
- Studio9/131 Gouger St
What we collect
When you book a workshop or write to us, we collect your name, phone or email, and whatever you tell us about your goals. If you pay by instalments, our payment partner handles the credit check; we never see the card details. When you visit the site, standard analytics cookies record which pages get read. That is the whole list.
What we do with it
Three things: confirming your booking and holding your seat, answering your questions, and sending the monthly digest if you subscribed. Student photos go on social channels only with written permission, asked at the time, never assumed.
Who sees it
Your contact details stay inside the studio team. The payment provider sees what it needs for your instalment plan. The wholesale suppliers never see anything; they sell us flowers, not data flows. We do not run ads based on your profile and we do not share lists with anyone.
How long we keep it
Enquiries that do not become bookings are deleted after 12 months. Booking records stay for the seven years the tax office requires. After that, gone. Ask any time and we will confirm what we hold and delete what we legally can.
Your rights
Under the Privacy Act 1988 (Cth) and, for our overseas visitors, the GDPR, you can ask for a copy of your data, a correction, or deletion. Email floralworkshoplab@gmail.com with 'privacy request' in the subject. We answer within five working days, usually faster. Complaints go to us first, then the OAIC if we mess it up.
Related documents
Something unclear? Legal pages are written to be read. If a clause reads like a trap, flag it and we will explain or fix it.
Ask us