Refunds:
the 14-day test drive
If the format does not suit you in the first two weeks, you get your money back. Here is exactly how that works, with the fine print in normal sentences.
Talk to a human
- Phone+61 8 8225 4607
- Emailfloralworkshoplab@gmail.com
- Studio9/131 Gouger St
The 14-day window
From the day your course or workshop starts, you have fourteen days to decide it is not for you. Sit in on sessions, use the toolkit, watch the platform. Tell us within the window and we refund the full fee minus AU$50 for stock already conditioned in your name.
After the window
Withdrawal after day 14 is refunded pro-rata for unattended sessions, minus the deposit and used materials. If we cancel or reschedule a session and the new date does not work for you, the unused part is refunded in full regardless of timing.
Deposits
Deposits are refundable inside the 14-day window and transferable to a later cohort once, free. A second transfer costs AU$40 in admin time. If you simply disappear, the deposit is forfeit after 90 days of silence.
How to ask
Email floralworkshoplab@gmail.com or use the contacts form with 'refund' in the message. Refunds go back to the original payment method within five working days. Instalment plans stop future payments from the date we confirm.
The honest edge cases
Materials you took home (toolkit, apron) are not returnable once used, for obvious reasons. Partial attendance certificates are not issued. If something genuinely went wrong on our side, tell us and we will fix it before it ever reaches this page's wording.
Related documents
Something unclear? Legal pages are written to be read. If a clause reads like a trap, flag it and we will explain or fix it.
Ask us